Frequently Asked Questions
We updated our website in April 2021. The major change is that you no longer need to combine or overwrite items in your shopping basket with your order. Now, items that you add to your basket go straight to your order, which is automatically processed on Sunday at midnight.
After ordering closes on Sunday at midnight, items in "My Order" will become your order, which will be delivered to you that week. For more information click here. Don't hesitate to reach out to email@example.com with any questions.
“My Order” is the order that will be automatically confirmed Sunday at midnight and fulfilled the following week. You can change or suspend your order anytime before Sunday at midnight; or let it repeat to keep your pantry stocked!
Whatever you want! Plan your meals and update your order according to what is in season. Need some inspiration? There is a “Dinner This Week” section in each Friday email.
The weekend! Our website is fully updated with the week’s availability on Friday at 5 pm. You have the whole weekend to update your order. For best access to limited stock items, we recommend adding items to your order Friday evening. You can make changes to your order (including suspending) until orders close at midnight on Sunday.
You will find all of our products sorted into various categories. To add an item to your order, click on the plus sign in the bottom right corner of the product image. To confirm that you have everything you want in your order, click on the basket icon at the top right of the page. Items in “My Order” Sunday at midnight will become your order for the week (unless you have suspended).
You can view your order history by visiting the order history tab on the orders page. This page shows all your past orders, including items ordered, dates, and payment totals.
Ordering weekly supports our farm partners and provides you with the most value. However, we know ordering weekly doesn’t work for everyone. You can suspend your order at any time.
Limited Stock indicates that our customers will want to purchase more of a particular item than may be available from the farm. Limited Stock items will be removed from our website when they are sold out. Limited Stock items do not remain in your order week to week; they get removed from all orders because we need to adjust the quantity available and allow all customers to shop for them each week. (Hint: shop Friday night or Saturday morning for the best chance to purchase Limited Stock items.)
Click on the basket icon at the top right of the page to view “My Order." Above the list of products in your order you will see a suspend order button. When you click on the link you’ll be able to choose the date on which you’d like to receive your next order. You must suspend your Weekly Order before midnight on Sunday.
Our weekly minimum is $20, and all orders under $20 are automatically cancelled. It is not sustainable for us to process and pack orders that are under $20.
Pickup Sites/Home Delivery
When you arrive at the site you will be greeted by your site host. Your site host and our Farmers To You driver will get your order for you and add any add-on items that you may have ordered. Add-on items are items that cannot be packed with your order such as: some bread, frozen items, and fish. If you are returning any milk bottles or Farmers To You bags you can record them next to your name on our ledger sheets. Our pickup sites are a great time to connect with the Farmers To You community. Learn more about our pickup sites here.
If you live or work within our Home/Office Delivery Area, you can get your food delivered. Create your order and select Home/Office Delivery as your Pickup Location.
If you are not at home to receive your order, we ask that you leave a cooler (70 quart or larger) with at least two frozen cold packs in a safe and accessible location to keep your delivery fresh and at a safe temperature until you return.
Delivery costs $12 per week. Please see our Home/Office Delivery page for further details.
Note: at this time, home delivery is only available to Boston-area families.
Home and Office delivery is a great option. If you are outside of our delivery area there are still some options. Our partner families have gotten very creative over the years when it comes to receiving their Farmers To You orders! You can team up with three or four friends or neighbors and take turns picking up all the orders at the nearest pickup site, so each family only has to pick up once a month. If you know many families in your area are interested in ordering from Farmers To You, you can email us about starting a pickup site in your area.
Farmers To You does deliver rain/snow or shine. During winter storms we allow extra time for our drivers to arrive safely. Our sites and deliveries generally run on time during a storm, if there is ever a delay, we will notify you via email.
Please know that safety is our top priority. Our drivers are very experienced with winter road conditions and always have full authority to make the safest possible decision.
We do our best to make accommodations during storms. We suggest allowing extra time for travel during inclement weather. If you have a hard time traveling to your pickup site, try consolidating orders with friends or neighbors. Or contact your site host to troubleshoot.
If you know you will be unable to make your scheduled pickup time, you have a few options:
- We encourage you to arrange for a friend or neighbor to pick up your order.
- When you know you cannot get to the pickup site (and a friend or neighbor is unavailable to help), it is always best if you contact your site host as early as possible to let them know you cannot make it on time. Site host contact information can be found here.
- For weeks when you know your schedule may be unpredictable, we encourage you to try our home delivery service (available in the Boston-area only). The fee for home delivery is $12, and home delivery needs to be selected by Sunday at midnight. Home delivery can be a great option when schedules are unpredictable. Simply leave out a cooler with a few fully frozen cold packs in the morning, and your food will be there when you return home in the evening.
Food not picked up by the end of the pickup site remains on our trucks and is donated so that nothing goes to waste. This also helps keep our drivers on schedule, ensuring that other sites are not delayed. Thank you for understanding.
Email firstname.lastname@example.org to deactivate your account.
Our Refer a Friend program allows you to easily share what you love about Farmers To You with your friends and neighbors. If you’re loving the food you’re getting from us, invite your friends to join you. When they place a first time order, you both get a $25 credit. Learn more and start referring friends here.
Farmers To You is a new way to get your groceries! We are an online, full diet, year round farmers market of more than 100 New England family farms. Unlike most CSAs, you can fully customize your Farmers To You order each week. You will update your weekly orders by midnight on Sundays each week and pick up your groceries at our convenient neighborhood pickup sites. Home delivery is also an option for our Boston-area families.
We are committed to supporting sustainable agriculture and we encourage everyone to support local farmers by signing up for CSA shares, visiting the farmers market, and joining our community.
Yes! We offer many products year-round. Because we source from farmers and producers located in Vermont and the New England region, some of our offerings are seasonal, such as berries, some varieties of apples, some vegetables and even some cheeses (some cheesemakers choose to create their cheeses only when the grass is lush and green).
If you are a member of a vegetable CSA or love to purchase local food at Farmers Markets, you can still order from Farmers To You for many other kinds of food items - milk, cream, buttermilk, cheeses, meats, poultry, fermented veggies, pies, freshly ground flour and cornmeal, dried beans and more.
Although the definitions are not hard and fast, local food refers to food that is produced within your community. Regional food is produced within your foodshed, such as New England.
After tasting Farmers To You offerings, we hope to inspire Boston-area families to grow their own food, purchase local food, and purchase regionally produced food. We also hope to inspire Farmers in Maine, New Hampshire, Western Massachusetts, Rhode Island and Connecticut to replicate this model in their farming communities.
We price differently than a typical grocery store. Each item is priced based on what it costs the farmer to produce the item. To determine the final price, we simply add what it costs us to get it from the partner farm to you.
Supermarkets and grocery stores generally price based on how price sensitive your items are. Milk, meat and many basic meal ingredients are priced at or below cost, and items like prepared foods and specialty items are priced much higher to account for this.
Our method of pricing means we pay our farmers much more than they receive from traditional supermarkets, $0.60 compared to $0.12 of every dollar—five times as much!
We want to know! Hearing from our partner families is a vital part of the community we are creating. We want you to love everything in your order and we are happy to provide a credit for anything that does not meet your expectations. Food quality is one of our top priorities and your feedback is very important to us and our partner farmers. If you have an issue, please email email@example.com.
We price some of our items on a per pound basis, just like a store. The farmer delivers these items in a weight range. When we receive these items we weigh them, price them on a per pound basis and adjust your order charge to reflect the actual price of the variable weight item you ordered.